Reference

Terms for your mql5 account

Our Terms & Conditions set the account rules for Blackjack, Snow Wild, Football Strike, Kabaddi Crash, Bingo and wallet use before you open your account.

India eligibilityUPI wallet rulesAccount accessWithdrawal checks

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How these terms apply in India

mql5 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions form the agreement between you and mql5 when you create an account, use the lobby, place stakes, request payouts, manage your wallet or contact support about account access. Access and eligibility depend on local law and are available where local law permits.

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If a feature, game or wallet action is restricted in your location, our terms allow us to limit, pause or decline that action. UPI, Paytm, PhonePe and Google Pay references describe supported India payment context, but each transfer must still pass verification, security screening and the
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rules of the payment provider. The terms also explain what we may ask for when confirming identity, reviewing unusual account activity or checking a withdrawal request. If any clause is updated, the newer version applies after it is published on this page, and continued account use
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means you accept the updated terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Ask us about terms clauses

If a clause affects your account, wallet, game access or payout request, contact us before taking the next step.

Account email Send your question from the email linked to your account, include the clause you are asking about, and add any UPI, Paytm or PhonePe reference tied to the terms issue.

Live chat Use chat when you need a quick explanation of eligibility, wallet status, game access or account restrictions under the Terms & Conditions. We may ask for extra checks before discussing private account data.

Document request If we ask for identity or payment proof under the terms, upload clear files through the account area. Do not send card, bank or ID images through open social channels.

ACCOUNT CARE

How we handle term requests

The Terms & Conditions work with our privacy, cookie and security practices, so a question about one clause may involve account data, device logs or wallet records.

Data used for clauses

We use account details, login records, wallet actions and support messages to apply the Terms & Conditions. This helps us confirm which rule affected your account and why an action was accepted, held or declined.

Cookies and device checks

Cookies and device signals help us apply terms on session security, repeated login attempts and location checks. You can change browser cookie settings, but some account actions may need active session verification.

Security duties

The terms require you to keep passwords, OTPs and wallet access private. If you suspect account misuse, contact us quickly so we can review sessions, restrict sensitive actions and request verification.

Record retention

We keep account, payment and support records only for operational, legal and dispute-handling needs. Retention periods can differ by record type, especially where UPI, Paytm or PhonePe references are involved.

Change requests

You can ask us to correct account details, update contact records or close an account where the terms allow it. We may need identity checks before changing anything tied to payments or withdrawals.

Dispute handling

If you disagree with a terms decision, share the account action, date, game or wallet reference and reason for the dispute. We review the clause, records and support history before replying.

Common questions about our terms

These answers explain how the Terms & Conditions affect access, payments, data, cookies, withdrawals and support requests. They do not replace the full terms, but they help you understand the clauses you are most likely to use. If your issue involves local law, eligibility or a payment provider rule, the account team may need to check your exact case.

You accept them when you create an account, log in, use the wallet, enter games or request support. If the terms are updated, continued account use after publication means you accept the newer version.

Access and eligibility depend on local law and are available where local law permits. If your location does not allow a feature, our terms let us restrict access or decline the related account action.

The terms allow us to verify deposits, withdrawals and payment references before crediting or releasing funds. Provider rules, account name checks and security screening may affect how quickly a wallet action is completed.

A withdrawal may need extra checks when account details, gameplay records, payment references or identity documents must be matched under the terms. We ask only for material needed to review the request.

We may use account profile data, wallet history, login records, cookie signals, support messages and game activity. These records help us apply clauses on eligibility, security, payments, disputes and account changes.

Contact support from your linked email or account chat and explain what needs correction. We may request identity checks before changing details connected to wallet actions, withdrawals or eligibility under the terms.

Depending on the clause, we may pause account functions, hold a withdrawal, remove access to a feature or close an account. We review account records before taking action and keep a support trail.

Terms for your mql5 account

Ask us about terms clauses

How we handle term requests

Data used for clauses

Cookies and device checks

Security duties

Record retention

Change requests

Dispute handling

Common questions about our terms

01 When do I accept the Terms & Conditions?

02 Can I use my account from anywhere in India?

03 How do the terms affect UPI, Paytm and PhonePe payments?

04 Why might my withdrawal need extra checks?

05 What data is used to apply the terms?

06 How can I ask for account details to be corrected?

07 What happens if I break the Terms & Conditions?

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