Reference

Privacy Policy for your mql5 account

mql5 keeps your India account privacy clear: we explain what we collect when you open an account, use UPI, Paytm or PhonePe, contact support, or manage your wallet.

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mql5 Privacy Policy for your mql5 account
CONTACT ROUTES

Reach us about privacy requests

Privacy questions should reach the team that can act on your account record, not a general inbox that only sends template replies.

Account privacy email Email our privacy desk from the address linked to your account and describe the data you want to access, correct, remove or restrict. We use that match to reduce the chance of an unrelated person receiving your details.
Live chat privacy queue Open chat while signed in and choose the privacy request path. The agent can confirm your account reference, create a case for the privacy team and tell you what proof is needed before any change is made.
Wallet record help For UPI, Paytm or PhonePe privacy questions, include the payment date, channel and account email. We do not need your full banking PIN, card secrets or app passwords to trace a payment record.
DATA HANDLING

How we handle privacy controls

Your privacy controls sit across account access, wallet checks, cookies, support cases and record retention.

Data we collect

We collect details you give us, such as account email, mobile number, identity documents when required, payment references and support messages. We also record device, session and cookie data needed for account protection and service stability.

Cookie choices

Cookies help keep you signed in, remember privacy choices and detect unusual access attempts. You can adjust browser settings, but some account, wallet and security functions may not work correctly if essential cookies are blocked.

Account security

We use access controls, encrypted transfer where supported, session checks and internal permission rules to protect account data. If we see unusual activity, we may ask you to verify ownership before allowing access changes.

Payment records

UPI, Paytm and PhonePe references are used to match deposits, check withdrawal requests and resolve disputes. We store only the details needed for matching, security checks, records and legal duties tied to your account.

Retention periods

We keep data only for as long as needed for account operation, payment reconciliation, security, legal duties and dispute handling. When a record is no longer required, we delete it or separate it from direct account identity.

Change requests

You can ask to correct account details, receive a copy of stored data or request removal where the law allows. We first verify your identity, then explain what can be changed and what must be kept.

Questions about your privacy rights

The answers below explain the privacy points we are asked about most often: what data we collect, why wallet records are kept, how cookies work, how long records remain and how you can contact us. Each request is handled against your account record, local law, payment partner needs and security checks.

It covers account details, contact data, identity checks, payment references, device records, cookies, support messages and security logs linked to your account. It also explains how those details are used, stored, shared and corrected.

We keep payment references to match deposits, confirm withdrawal requests, respond to disputes and meet legal record duties. We do not need your app password or banking PIN to trace a wallet entry.

Yes. Contact us from the email or mobile number linked to your account and describe the data you want. We verify ownership first, then share what can be released under applicable law.

You can request correction or removal where the law allows. Some records may need to stay for payment matching, dispute handling, legal duties or account security, and we will explain any limit clearly.

Cookies remember sign-in status, privacy settings and security signals. You can control cookies through your browser, but blocking essential cookies may affect account access, wallet checks and protection against unusual activity.

We share only the details needed to process or verify UPI, Paytm and PhonePe transactions, resolve payment issues or meet legal duties. We do not sell your account data to outside advertisers.

Use the privacy email or signed-in chat path and include your account email or mobile number. We may ask for extra verification before sharing, changing or removing data connected with your account.

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